COMMENT: Structural separation: be careful what you wish for

Communications minister Helen Coonan might have done a quick back-flip on the desirability of a Telstra structural separation last week, but reading between the lines of both her comments and those of other industry players there seems to be a residual affection for the idea.     

However, no one seems to be actually addressing the core question: what problem is being solved by structural separation that isn’t already being solved by the existing regime? 

The government has already imposed a fairly durable operational separation regime and to all intents and purposes it seems to be working. 

Every three months the Australian Competition and Consumer Commission issues a so-called “accounting separation” report on Telstra.  Every quarter we learn that Telstra actually discriminates in favour of its wholesale customers over its retail customers on measures such as connection times and fault repairs.

And we learn that Telstra probably supplies line rentals, local calls and ADSL services at a loss and timed long distance and fixed-to-mobile calls at a profit (and of course, that business users cross-subsidise retail users).  

Access seekers, who can cherry pick markets, avoid the real costs of universal and national service provision obligations and buy inputs such as line sharing service at their marginal cost, can thus likely make a business case out of offering services based on Telstra unbundled and wholesale inputs.

Practical experience shows that many of them do just that and that their modest levels of profitability are more a function of scale and an unwillingness to consolidate, rather than any issue of discriminatory treatment on their wholesale inputs. 

This whole edifice is also propped up by the complex series of internal cross-subsidies and interplays between non-fixed network parts of the Telstra business—mobiles, directories and so on. 

Where the current regime arguably doesn’t work for access seekers is in its long lead times in establishing an access price, the one area in which Telstra’s bite matches its bark.

This leads to the interminable access dispute process and the fact that many access seekers don’t actually obtain the headline declared price until the ACCC gets around to arbitrating a dispute in their favour and setting the level of required refund. This clearly creates a short-term cashflow disadvantage for access seekers.     

But apart from that issue, the regime seems to work fairly well for them.     

What would a structurally separated wholesale network provider look like by comparison?     

For a start, the punitive aspects of existing regulation would have to be tossed out the window.

It’s a little appreciated fact that the ACCC has constantly made pricing deliberations this decade in the absence of an actual cost price for the copper loop or for universal service and standard telephone service obligations (the USO “subsidy” is a politically-determined number set way below a previous regulatory estimate from the then-Australian Communications Authority). 

The ACCC has already made an appreciable contribution to Australia’s broadband penetration by effectively determining that the LSS entry price for a DSL access seeker shall be just $2.50 a month per line on a standard national basis, compared to $13 for a metro ULL (voice and data) access seeker and more in the bush.  

In other words, DSL penetration benefits from the platform’s ability to use the network at a marginal cost, not a genuine shared cost (a nice little fillip not shared by those broadband providers who actually run their own HFC, wireless and other access networks).

Thank you Telstra shareholders and voice customers, for you keep Australia looking respectable. 

This pricing distortion would be unsustainable for a genuinely corporatised and properly governed wholesale-only operator, especially one charged with offering a universal service in loss-making areas without access to internal retail cross-subsidies.  

And especially one set up with the purpose of making a multi-billion dollar investment in fibre rollout in a way that treats all access seekers as equals. 

The reason for this is simple.

The whole idea of structural separation is to create an equal access playing field. Price games that reward DSL provision over voice provision contradicts this charter. Especially if billions of dollars of network upgrades are designed to boost DSL services, it would be untenable to expect voice customers to bear that cost. 

So let’s call our new wholesale operator “Australia Netcom.”

NO MORE CROSS-SUBSIDIES: Under a genuinely fair and non-discriminatory pricing system, Australia Netcom’s unbundled and wholesale network elements would all need to be costed and priced the same way. 

The patchwork approach of current pricing methodologies— national retail pricing parity, CPI linked price caps, de-averaged ULL, averaged and marginal cost LSS, averaged interconnect, retail cost–deducted line rental wholesale and so on—would have to be replaced by something more consistent in approach and topped up by a more explicit, honest and genuinely shared cross-subsidy—either built into the wholesale prices, a separate tax levied on all access seekers equally or directly funded by government, and, thus, the people. 

I’d suggest that Netcom would no longer be offering national $2.50 LSS —that price would go up! Given that DSL uses more of the copper spectrum than voice, it might be more honest to flip the pricing if a correct cost-based methodology was employed: $2.50 for voice and, say $10-$13 for DSL!

I’d also say non-Telstra access seekers or taxpayers would be asked to pay more to Netcom for continuation of the standard telephone service and universal availability –after all it has no internal cash cow to paper over the costs. 

Also, any actual investments in FTTN and FTTH undertaken by Australia Netcom would have to be cost-recovered from somewhere. When the public realise that broadband has, to date, been a cheap fare excursion based on depreciated copper and marginal cost access they would likely wonder exactly what all the broadband penetration fuss was about!  

In fact the first tangible impact of the formation of Australia Netcom might possibly be a reduction in broadband usage and an OECD rankings slide into the 20s! 

And given the antipathy of the current coterie of access seekers against Telstra’s FTTN proposal and their embrace of a FANOC proposal that transfers as much risk for new investment builds as is possible off their bottom lines, I’d say they’re happy with the industry status quo thank you very much! 

Both sides of politics seem committed to a defacto separation of what I will generously call the “middle mile” or FTTN that can offer high-speed ADSL2+, for the first time, on just “open access” terms to the 20-30% of people who can’t get it now—if network maps are any guide, those down the ends of cul-de-sacs in Hunters Hill and Edgecliff for example.

I wonder if our leaders have really thought through what they are wishing for? 

By Grahame Lynch

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Inaccuracies

Grahame, Once again I find myself frustrated with your lack of knowledge of how access pricing actually works under Part XIC. Presumably you are fed your information by Telstra and have only ever skimmed ACCC reports on the issue. Two particular sentiments are particularly incorrect and misleading: - there is no 'marginal cost' pricing in telecommunications access pricing. The concept used in Australia is TSLRIC+ - long run incremental costs (where the increment is defined as the entire network) plus a contribution to common costs. It bears no relation to true marginal cost. - there is no pricing based on 'depreciated copper'. See my first point - TSLRIC as applied is a forward looking concept which allows for complete replacement of assets, even where they will never actually be replaced (e.g. trenches). Your LSS example also completely misleads - you should know that the reason there is no line cost contribution is because Telstra already fully recovers the costs of lines through wholesale line rental (which must be taken in conjunction with LSS)! I have not yet considered your structural separation arguments, but considering your inaccuracies about the current system are so blatant, I would find it unlikely that they would be credible.

REPLY FROM GRAHAME LYNCH: It is precisely because the ACCC judges that the line rental charges fully recover the line cost that I employ the term "marginal cost" - it refers to the fact that the LSS charge is based entirely on the cost of the systems used to provide it, not a share of the cost of the underlying line. Mine is a very precise and correct use of English to explain how the charge is arrived at. Indeed, to talk of TSLRIC+ in relation to that $2.50 price WOULD be misleading as that concept bares no relation to its composition.

As far as ULL and LSS charges being based on a forward looking "asset replacement" cost, how come the soaring cost of copper, rising cost of fuel and incrementally increasing cost of labour never seems to be reflected in the perpetually shrinking headline access rate? Would it be that the number being used perhaps isn't based on any actual empirical data? As you might well know, the lack of industry agreement on an appropriate cost model has been an ongoing issue - so while your appeal to the generosity of TSLRIC+ formulation might sound nominally persuasive, it basically ignores the reality that the entire pricing debate has taken place in the absence of accepted cost data about the fixed network.

You also appear to completely misunderstand my comment about depreciated copper - I bracket it alongside pricing deliberately. My point is very obviously that since the copper is largely depreciated and already paid for, if you add a new $4-9 billion fibre element into the network that WASN'T THERE BEFORE you clearly increase costs. That is precisely my point about a cheap fare excursion - broadband to date has been provided with little incremental "network build" cost.. FTTN changes that.

As far as having my information "fed" by Telstra, I actually have the luxury of being paid to read all the data and submissions for myself and making up my own mind. I think you might find there is plenty in my piece that Telstra would disagree with. My overall tone is that the policy options on the table - INCLUDING TELSTRA'S OWN FTTN PROPOSAL - won't necessarily be good for broadband penetration.

Okay.. so we should separate Telstra for Telstra's benefit eh?

Let me shed my normal response entirely ... which (to be upfront) would be cynicism at the costs of the services Telstra is forced to provide. So for the sake of the argument, let's say you are absolutely right. Oh my God Isn't it grossly unfair to the shareholders of Telstra if we don't immediately spin off all of those regulated areas of Telstra?

Here is Telstra making money on long distance calls and mobiles, but then forced to offer DSL lines at below cost to its competitors - crippling their ability to be competitive. The government should be shot. I propose, then, that Telstra should spin off all the copper network immediately into this "Netcom".

Since they supply line rental & local calls at a loss - they should spin off the PSTN network too. Rural areas which run at a loss should be spun off too. Finally we'll have Telstra reselling Netcoms local service, along with their own long distance & mobiles (which you say are profitable),

PLUS they'll have their own ADSL2 dslams in exchanges (just like Optus & iiNet etc have now). Telstra will still have Bigpond (Australia's biggest ISP), half of Foxtel (Australia's only real PayTV network), NextG & GSM networks (the best of them all), their fibre network in the cities and between major centres, international backbones (including half of Reach), TelstraClear NZ, & New World Mobility HK.... what a company!

In fact, if the "Netcom" portion is such a drain on Telstra, Telstra should be trying to give it away, or pay someone to take it. The only loser in this situation would be the government... they'd be stuck bailing out Netcom. Telstra would be able to righteously say they really meant it when they said it cost more (while also making greater profits than they ever have).

Naturally, the government will recoup some of that, but more equitably from all the Telcos now that the TRUE cost of those regulated aspects is revealed. Spinning off Netcom is the great truth exposer. It will leave a corporation that will either make terrible losses or huge profits. For once it will be clear who was telling the truth. The only thing I'm wondering, is why you seem to be arguing against splitting Telstra like this?

GRAHAME LYNCH REPLIES: I agree that Netcom's spin off would be the great truth exposer and that my contention would be that it would have to raise wholesale prices as a result.

It is a matter of public record that the ACCC partly sets wholesale prices with a view to the retail returns that Telstra receives on its own customers (read it's justifications for LSS not contributing to line costs). Under the ACCC's own logic, separating wholesale and retail would necessarily involve a rise in wholesale prices.

Finally, Telstra's view on this is irrelevant to my argument. I'm coming at it from the point of view that Coonan, Conroy and co all seem to be arguing that structrual separation would promote broadband competition, affordability and penetration. I simply believe that it won't.

structural seperation

You just have not experienced one of the many situations where the privatisation botch up has caused obvious - terrible - effects. In my town Telstra has enabled the exchange for ADSL but won't turn the service on. If it turns the ADSL service on then it loses money. It must allow other ISPs to offer ADSL via its lines. Thus Telstra loses the local call revenue of dial-up connections (the biggest part of my phone bill) and long-distance phone call revenues on voip (the biggest part of most regional phone bills). Now ADSL prices have been competed down to dial-up levels I will personally make a major effective saving when ADSL comes to town even if I were to choose Telstra as my ADSL provider. Even so I'm sure Telstra would bite the bullet and turn the ADSL switch on except that there is no guaruntee that Telstra will secure the ADSL business to compensate for its losses on the phone services. Where is the incentive for Telstra? I resented Telstra for a long time for this situation but now I have realised that under these competitive conditions - created by the privatisation framework of T1, T2 etc. no business would ever shoot itself in the foot this way. Especially not one which was sold to shareholders with profit returns inflated by the huge existing vertical monopoly. Until something breaks Telstra will not deliver ADSL to our town even though all the capital costs are already sunk. So we're all stuck on dial-up or low bandwidth high cost Satellite connections (subsidised by the Government at huge cost). This is the sort of irrational marketplace outcome created by this faulty privatisation in my town. I'm sure there are other stupid situations all over the place. Just because you're not currently experiencing one doesn't mean there is no problem. Graham

Reply

Thank you for taking the time to respond. I apologise if they came across as a little harsh, but the tone of your article got up my nose, so to speak. I still disagree with your statements though.

On the marginal cost point, you cannot claim that access seekers get LSS at marginal cost when the LSS product is tied to line rental. You cannot buy LSS and start selling broadband, as you could if you bought ULLS. You have to spend $30pm before you can buy LSS access at $2.50pm. So you can't buy it at 'marginal cost' as you suggest - you buy it at marginal cost plus a contribution to line costs. Your comparison is still misleading.

And as to your question as why cost-based prices do not seem to increase over time. While I agree with some of you sentiments, have you considered that they might have been too high to begin with?

GRAHAME LYNCH REPLIES: I can claim it and will again. Your response is misleading for it seems to imply the same party pays the line rental and the LSS charge... they don't.

Retail line rental charges, payable by the end customer, are judged to completely cover the line cost, this use of the line is shared with a (typically) different access seeker using LSS as an unbundled network element for which they only pay marginal cost, not a share of line cost.

Your point only applies for a customer who wants naked DSL but is forced to pay line rental to get DSL. But given most DSL users already have and WANT a voice rental, your point is moot.

Hence my core contention ... that voice customers subsidise DSL services. If the economic value of a shared DSL/voice line is say $100 a month - $60 for voice, $40 for DSL - you currently allocate all line costs to the voice component as the wholesale and retail operator is integrated -this is the case.

If you separate the wholesale and retail operator, the wholesale operator no longer has access to the retail charge! The retail operator keeps it and the wholesale operator doesn't bank it!

Of the current palette of pricing options, we have $2.50 for LSS and $13 for ULL. Neither gets any where near the $27 or so required to cover the line cost.

By definition, wholesale prices - particuarly for LSS-based DSL - would have to rise to recoup that $27 cost.

Unless you forced the wholesale operator to charge Telstra Retail more for the same service than it charges to others.

There are many instances

There are many instances where Telstra wholesale is giving preferential treatment to Telstra retail over other access seekers.

For instance, there are examples of ISPs attempting to install their own DSLAM equipment in exchanges, but finding there is no room in the exchange (specifically, the MDF frame is full), for example with Northcote and Carlton exchanges in Melbourne. Attempts to enlarge the MDF meet with, at best, very slow progress from Telstra. Obviously Telstra retail has no issue as it already has all its equipment in place, so hence Telstra overall has no problems with this roadblock, and no desire to resolve it, but it is preventing competition.

An independent network would have it in its best interest to resolve this, as it's there to serve all customers equally. It is only if/when the ACCC lean on Telstra that they'll begrudgingly resolve these issues, and I bet this will not happen anytime soon.

So in the meantime, I'm stuck with using a wholesaled Telstra ADSL line, rather than a high speed one with the ISP of my choice.

As this artical somewhat

As this artical somewhat defends Telstra's position & reinforces some of their arguments regarding the Gov't, the ACCC & their competitors in a concise & definitive manner. The lack of any anti Telstra emotive rhetoric in response is somewhat amusing.

why amusing?

We could argue all day about whether Telstra charges too much or too little for its regulated services. But to go to a level above is far more interesting.

So we can probably all agree that
1) It's very difficult to determine what the regulated services really cost
2) Telstra wants to charge more for regulated services than the ACCC has set. And Telstra's competitors want it to charge less than the ACCC has set. That much is clear.
3) As a private enterprise Telstra is supposed to make as much profit as it can from its services.
4) whatever the REAL cost, as part of negotiation (and in order to make the most money) Telstra will argue it costs more, and Telstra's competitors will argue it costs less

ie: all the competitive telcos, including Telstra, are going to spin the figures as much as they can

and then
5) If Telstra spun off their "Netco", and netco only sold regulated services - the end of year profits (or lack of profits) would show how much over or undercharged those services were for the year.

What I'm wondering is...
... if Telstra knows that these services are a real drain on them, why aren't they proposing separation? They should be leaping at it. Perhaps Telstra really doesn't know what it costs either?.

So again, I'm not sure exactly what you find amusing...